Frequently Asked Questions
Q. Which carriers does Parcel Payback audit?
A. We currently audit FedEx and UPS.
Q. Which carrier shipment service types does Parcel Payback audit?
A. We currently audit all commercial and residential domestic express, domestic ground, and international service types for both FedEx and UPS.
Q. What fees are involved for Parcel Payback services?
A. Our fees come as a percentage of the savings that we are able to recover. There are no contracts, no setup fees, and no monthly service fees or minimums. We can also support a transactional based pricing model if preferred.
Q. How much can we save by using Parcel Payback?
A. Actual savings will depend on shipping volume, service type, and carrier rates. We are currently generating an average 2-5% savings for our clients. We see an increase in savings during peak shipping months in November and December.
Q. How often do you audit?
A. Parcel Payback audits all carrier invoices weekly. We provide consolidated FedEx reporting to clients on a weekly basis and UPS reporting to clients on a bi-weekly basis.
Q. How long does it take to enroll our company in Parcel Payback auditing services?
A. We can typically have your company enrolled within 1-2 weeks.
Q. Will Parcel Payback disclose customer information including shipping data?
A. Your shipping data is valuable. We will maintain strict confidentiality and guarantee that your information will not be sold or used for any purpose other than the auditing and reporting services we provide for you.
Q. Will Parcel Payback services conflict with our current FedEx and UPS agreements?
A. No, both FedEx and UPS guarantee their services by offering a money back guarantee on all failed service shipments and billing errors. Our services will not interfere with your carrier relationships nor will they affect your carrier rates.
Q. Will you audit all shipments on our accounts?
A. Yes, we audit all outbound, inbound, and third party shipments billed to your accounts. We consolidate all shipping data received on all accounts into a single remittance and reporting product for our clients.
Q. What distinguishes Parcel Payback from your competitor services?
A. Parcel auditing is our niche in the industry and we have years of experience working direct with FedEx and UPS. We have a proven track record as a leader in the industry since 2003. We provide our clients increased levels of savings and customer service over our competitors. Lastly, we will match or beat any competitor service rate.
