Services
Parcel Payback provides small package parcel auditing services for FedEx and UPS shippers. We work as an extension to your team to track every shipment, audit every shipping charge, and process all refund claims direct with the carrier. We maintain the innovative tools, analytics, and years of experience; unmatched by our competitors, to recover the highest possible rate of return for you organization. We are currently generating an average 2-5% savings for our client base and commonly collect refunds on the following carrier service failures and billing errors:
- Late delivery
- No proof of delivery
- No signature
- Billed not shipped
- Manifested not shipped
- Duplicate invoice
- Duplicate airbill
- Holiday exceptions
- Incorrect address charges
FedEx Parcel Audit
Parcel Payback provides a weekly audit on your combined FedEx express, international, and ground account invoices. We provide a turnkey audit service working direct with FedEx to receive your weekly invoice data electronically, process your data through our proprietary audit software to identify potential credit candidates, and submit credit requests to the carrier. Our FedEx parcel audit is conducted pre-payment and all qualified credits are immediately deducted and applied against your account and invoice. Once we have received approval on all credit requests, we consolidate all domestic, international, and ground invoices; on all carrier accounts, into one convenient report set for remittance to FedEx. Our consolidated FedEx report set is customized using general ledger account codes to report and sort all shipping data to meet your internal reporting needs. Our reports reflect the results of our audit and are sorted by account number, invoice number, and tracking number detail. We can deliver our weekly FedEx reports via email, CD, or paper format, including our enhanced raw data file with all shipping activity.
UPS Parcel Audit
Parcel Payback provides a bi-weekly audit on your combined UPS express, international, and ground account invoices. We provide a turnkey recovery service working direct with UPS to receive your weekly invoice data electronically, process your data through our proprietary audit software to identify potential credit candidates, and submit credit requests to the carrier. Our UPS parcel audit is conducted post-payment. Our clients pay the original UPS invoice amount and all qualified credits are applied to your account and appear on a forthcoming UPS statement. We deliver our bi-weekly UPS reports via email, CD, or paper format.
Reporting and Analytics
Both our FedEx and UPS audit report sets contain valuable data analytics to help you streamline your shipping and accounting procedures. The reporting we provide empowers you with valuable business intelligence to assist when it comes to renegotiating agreements. Our FedEx product includes unique accounting general ledger codes to reconcile billing with your internal reporting procedures. Additional custom reports are available based on clients’ internal needs and requests.
Carrier Rate Audit
Parcel Payback archives a database of your organization's shipment history, allowing us to post-audit your entire shipment activity for a given sequence of dates. We post-audit every shipment based on your current rate-table and tariff with the carrier and recover any potential credits due to overcharges, rate errors, and incorrect charges on your accounts.
